Facilites Coordinator | Cushman Wakefield Multifamily

Sydney, Australia, Job Title Facilites Coordinator Job Description Summary Excellent opportunity to join our high-profile Government client in a Facilities Coordinator role. Job Description The Facilities Coordinator role is responsible for managing the building and equipment maintenance schedules, physical space and experience of the people within a given asset or portfolio. This role will support the Facilities Manager in the delivery of facilities management services across multiple site portfolios. The position will be responsible for meeting the contractual requirements and statutory and regulatory obligations of the sites / portfolio on a day to day basis whilst supporting the Integrated Facilities Management service line for Cushman & Wakefield on behalf of the client. The Facilities Coordinator delivers operational facilities management services on behalf of the client generally in a non-technical asset type. This role will be the site key contact involved in day to day operations including but not limited to preventative maintenance management, responding to critical reactive maintenance issues and delivering an exceptional customer experience at every interaction by anticipating needs and resolving issues quickly and efficiently. About the role: Provides Facilities Management support non-technical facilities (office, retail, industrial, residential, school) and has the practical skills and training for the relevant assets Responsible for implementing the service provision at the facility in accordance with the scope and service levels as well as statutory and regulatory obligations to meet the compliance requirements the site(s) Participate as required in Building Committees (e.g. WHS, Emergency Planning Committee and Emergency Control Organisation etc) Ensure the implementation of scheduled routine tasks and preventative maintenance activities Provide input into the Engineering & Asset Management team regarding scheduled routine tasks and preventative maintenance activities to ensure equipment and routine services are delivered in line with compliance obligations and client site requirements Ensure newly installed equipment is appropriately flagged and managed under Defect Liability Periods Ensure statutory maintenance compliance categories are utilised effectively by site Provide updates to the asset register Provides input into annual budget preparation Provides input into the variance commentary for maintenance spend Performance of a functional role on an account which is client-facing, eg: client-site analysts, support and admin staff; Delivery of a shared service support role with regular customer interactions, eg call centre staff etc; Delivery of a support function with limited or no proactive engagement with client â“ focused on effective support of account staff, eg account payable; Provision of high-quality customer service and support for delivery team in my focussed area. Ensures that Cushman & Wakefield is always strongly represented and that all work is of the highest quality to uphold our reputation for excellence and customer service; Prepares for client interactions by tailoring discussions appropriately; Ability to quickly and proactively build rapport with clients (at the respective level), and make sure to understand their needs and goals Communicates with stakeholders to keep them well informed of work progress or issues Recognises and promptly flags cross-selling opportunities with leadership Foundational understanding of how the role fits into the overall account About You: Minimum 2 yearsâ™ experience as a Facilities Administrator or Customer Service Agent (C&W CXC) or; Minimum 2 yearsâ™ experience as a Maintenance Coordinator Strong planning and organisational skills Strong verbal and written communication skills Experience in meeting client needs within agreed timelines (SLAâ™s) Experience in hospitality industry/customer service preferred Diploma in Facilities Management preferred or; Trade qualified with minimum of 2 yearsâ™ experience As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to. Please refer to the job title and job location when you contact us.
Source: CXC