Customer Service Agent | Cushman Wakefield Multifamily

Brisbane City, Australia, Job Title Customer Service Agent Job Description Summary The role of Customer Experience Associate is to provide a customer-centric experience for the site occupants within their assigned portfolio. The CXA will focus on providing appropriate customer experiences whilst having a deep understanding of the workplace and the services provided. The main purpose of this role is to deliver an exceptional site occupant and visitor experience in every interaction, whilst delivering a range of workplace services including concierge, reception, event management, mailroom services, office supplies and consumables and access pass management.. We focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick This role is pivotal as it not only represents the face of BHP but also Cushman & Wakefield. The role supports the account initiatives and helps to drive consistency in delivery across the portfolio. Job Description External relationships: this role will liaise with but is not limited to the following stakeholders: All employees, residents and visitors to the building Embedded cleaning, catering and tea point service providers Building suppliers who deliver goods to site     Mail and courier companies Base building management Security and guard patrols BHP Workplace Technology BHP Site Lead, BHP Site Specialists Internal relationships: this role will liaise with but is not limited to;   Senior Site Operations Lead/ Site Operations Leads / Assistant Site Operations Leads / Senior CXA Facilities Team Members Regional Operations Leads, Global Operations Lead CXC and other shared services support team members Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company; Career development and a promote from within culture; An organization committed to Diversity and Inclusion We’re committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program. We have a vision of the future, where people simply belong. That’s why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us! (For AUS only) We ensure DEI is part of our DNA as a global community – it means we go way beyond than just talking about it – we live it. If you want to live it too, join us. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to. Please refer to the job title and job location when you contact us. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to. Please refer to the job title and job location when you contact us.
Source: CXC