Customer Experience Consultant | Cushman Wakefield Multifamily

Australia, Job Title Customer Experience Consultant Job Description Summary The Customer Experience Centre (CXC) has designed to deliver a high-quality customer experiences in the delivery of integrated facilities management. The CXC operates 24 hours, 7 days per week and provides a central point for over 40 Cushman & Wakefield clients to log and request work requests for property maintenance and workplace services. The CXC also managers vendor operations for the service contractors used in the delivery of the services to clients. Over 500,000 work and service orders are managed annually. Job Description About the role The Customer Service Officer is responsible for management of all incoming client communications within a facilities management team for a hospital based in Herston. This role will provide administrative assistance to all aspects of the facilities management team and reports to the Performance, Reporting & Compliance Manager. The role requires someone who thrives in a busy environment, can work independently and is confident in their ability to multi-task and prioritise. What You’ll Be Doing Management of client enquires via phone, email and face to face Raising purchase orders within management system Reviewing job orders in SharePoint Processing pre-populated work orders in management system Closure of reactive works orders in a timely manner Extracting reports from work order management system Management of the works in progress report (WIP) Assist with archiving of historical documents Front of house reception duties including greeting visitors and accepting deliveries Data entry/extraction About You At least 2 years in a similar administrative based role from any background Ability to manage workload with minimum supervision; Intermediate skills in Microsoft Office programs (Word and Excel essential) High level of attention to detail Highly organised person Adobe InDesign highly regarded Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from; Being part of a growing global company Career development opportunities plus unlimited access to one of the world’s largest online learning libraries LinkedIn Learning A Supportive and flexible environment A truly diverse and inclusive workplace Competitive salary package. Applicants Send resume to Zachary.Kipps@cushwake.com Please note only those chosen for an interview will be contacted, therefore we thank you in advance for your application. At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients. The health and safety of our team members is of top priority, therefore, all Cushman & Wakefield controlled Workplaces require staff to be fully vaccinated against COVID-19, with limited exceptions. As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times. Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to HRServices@cushwake.com . Please refer to the job title and job location when you contact us.
Source: CXC